• Experience: Minimum 3-years
• Working Days: Monday to Friday (5 Days)
• Nightshift: 9:30PM – 6:30AM

Job Responsibilities:

• Receiving calls, chats, and emails from customers and responding to them in a professional and confident manner to ensure the closure requests/complaints.
• Taking ownership of a current request assigned to you and ensuring they are handled effectively within TAT.
• Logging in tickets/dispatching tickets and making sure the details filled in the ticket are correct and that it is assigned to an appropriate technician/engineer.
• Monitor all the tickets daily to check if any ticket is unassigned or if any ticket’s SLA has been breached.

Job Requirements:

• Minimum 3-year exp as Customer Care Representative/VA Voice process (International client).
• Knowledge of Basic/Advance office tools, Ability to understand and apply technical concepts.
• Coordinating and communicating with other departments to ensure good customer experience also needs excellent verbal and written communication.
• Good documentation skills related to proposal writing, scheduling meetings etc.