Primary Job Responsibility:

• Providing technical support services to customers and internal staff.
• Analyzing and troubleshooting hardware and software issues.
• Resolving complex problems related to applications, networks, and systems.
• Installing, configuring, and maintaining Windows, Linux, and Mac OS.
• Identifying, diagnosing, and resolving network and system issues.
• Performing system backups and restores.
• Monitoring system performance and troubleshooting system errors.
• Ensuring customer satisfaction by providing prompt and courteous service.

Candidates Requirements:

• Must be aware of Microsoft technologies like AD, DNS, DHCP, IIS, FTP, Terminal Server and application servers etc.
• Must know common networking concepts like, Ip addressing, VPN, Wi-Fi, Lan, Man,Wan, SSH, Telnet, Firewall, Printer etc.
• Must know Troubleshooting Laptop, Desktop, Printer and other hardware. Should beaware of Back up C restore technologies, Types of backups, online C offline backup,Server C Client patching, patch management, windows update, upgrade C downgrade, Software upgrade C downgrade etc.
• Should be aware with system monitor, network monitor, Remote access management, generating s managing report, MDM Reports, inventory report, A/V reports, Risk intelligence reports etc.
• Should have knowledge of IT process, Ticket management, solar-wind console management. Remote management tools etc.
• Knowledge of network technologies (i.e., routers, switches, network, and routing protocols, DNS/DHCP)
• Knowledge s experience of troubleshooting for O365 admin, SharePoint, Teams, One Drive, Azure AD. For desktop experience with Outlook, Excel, Teams, mapped drives, Windows 10/11.