Technical Support L2/L3

  • 2+ Years
  • Work from Office

We are seeking a skilled L2/L3 Support Engineer to join our dynamic team. The ideal candidate will possess in-depth technical knowledge, problem-solving abilities, and excellent communication skills to provide advanced support and maintain seamless operations. Responsibilities include troubleshooting complex issues, performing root cause analysis, and collaborating with cross-functional teams to deliver efficient and effective solutions.

Job Description:
Primary Job Responsibility:
  • Providing technical support services to customers and internal staff.
  • Analyzing and troubleshooting hardware and software issues.
  • Resolving complex problems related to applications, networks, and systems.
  • Installing, configuring, and maintaining Windows, Linux, and Mac OS.
  • Identifying, diagnosing, and resolving network and system issues.
  • Performing system backups and restores.
  • Monitoring system performance and troubleshooting system errors.
  • Ensuring customer satisfaction by providing prompt and courteous service.

 

Candidates Requirements:
  • Must be aware of Microsoft technologies like AD, DNS, DHCP, IIS, FTP, Terminal Server and application servers etc.
  • Must know common networking concepts like, Ip addressing, VPN, Wi-Fi, Lan, Man,Wan, SSH, Telnet, Firewall, Printer etc.
  • Must know Troubleshooting Laptop, Desktop, Printer and other hardware. Should beaware of Back up C restore technologies, Types of backups, online C offline backup,Server C Client patching, patch management, windows update, upgrade C downgrade, Software upgrade C downgrade etc.
  • Should be aware with system monitor, network monitor, Remote access management, generating s managing report, MDM Reports, inventory report, A/V reports, Risk intelligence reports etc.
  • Should have knowledge of IT process, Ticket management, solar-wind console management. Remote management tools etc.
  • Knowledge of network technologies (i.e., routers, switches, network, and routing protocols, DNS/DHCP)
  • Knowledge s experience of troubleshooting for O365 admin, SharePoint, Teams, One Drive, Azure AD. For desktop experience with Outlook, Excel, Teams, mapped drives, Windows 10/11.
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Technical Support L2/L3

  • 2+ Years
  • Work from Office

We are seeking a skilled L2/L3 Support Engineer to join our dynamic team. The ideal candidate will possess in-depth technical knowledge, problem-solving abilities, and excellent communication skills to provide advanced support and maintain seamless operations. Responsibilities include troubleshooting complex issues, performing root cause analysis, and collaborating with cross-functional teams to deliver efficient and effective solutions.

Working Days
Monday-Friday
Shift Timings
10:00 AM - 7:00 PM PST (US Night Shift)
HR Phone number
7359594296
HR E-mail address
[email protected]