The IT Customer Associate will be responsible for providing technical
and customer support services to clients, handling IT-related queries, troubleshooting issues, and
ensuring high customer satisfaction. This role requires strong communication skills, basic
technical knowledge, and the ability to resolve technical issues efficiently.

▪ Basic understanding of IT systems, networking, and software applications
▪ Strong verbal and written communication skills
▪ Problem-solving and analytical thinking ability
▪ Customer-centric approach and patience
▪ Familiarity with helpdesk tools and ticketing systems